FAQ | Goldmacher Jewelry
Find answers to the most commonly asked questions about Goldmacher jewelry, orders, shipping, and returns.
How should I care for my Goldmacher jewelry?
To keep your Goldmacher jewelry looking its best, avoid exposing it to harsh chemicals such as perfumes, lotions, and cleaning products. When not wearing your pieces, store them in the provided box or pouch to prevent scratches and tarnishing. For regular cleaning, gently wipe with a soft, lint-free cloth.
What's the best way to clean my Moissanite jewelry?
Clean your Moissanite jewelry with warm water and a mild soap. Use a soft toothbrush to gently scrub around the stone and setting. Rinse thoroughly under clean water and dry with a soft cloth. This will keep your Moissanite sparkling beautifully.
How long will it take to process my order?
Orders are typically processed within 1 to 5 business days. Once your order has shipped, you will receive tracking information via email. Please note that processing times may be longer during peak periods, new collection launches, or holiday seasons.
Do you offer free shipping?
Yes! We offer free shipping on orders over CAD $150 for Canada, over USD $120 for the USA, and over CAD $200 for international orders. For orders below these thresholds, shipping fees are calculated at checkout based on your location.
Can I return my purchase if I'm not satisfied?
We offer a 15-day return policy for orders shipped within Canada and the USA. Items must be in their original, unworn condition with all packaging included. A return fee of CAD/USD $15 will be deducted from your refund. If you choose store credit instead, you will receive 100% of the item value. Please note that original shipping fees are non-refundable.
Will I receive a confirmation when my order is confirmed and shipped?
Yes, you will receive an email confirmation when your order is placed and another when it ships with tracking information. If you don't see these emails, please check your junk or spam folder. If you still can't find them, please contact us and select "Shipping" as the department.
I just ordered a new item but it's taking longer than normal to process. Is there a problem?
Not to worry! During new collection launches, we often experience a higher-than-usual volume of orders, which can result in slightly longer processing times. Rest assured your order is being handled with care and you will receive tracking information as soon as it ships.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours. Select "Order Support" as the department and include your order number so we can resolve the issue as quickly as possible. Please do not return damaged items without contacting us first.
Are sale items returnable?
No. All sale items are considered final sale and are not eligible for returns or refunds.
Can I change something on my order?
If you need to make changes to your order, please contact us immediately. Select "Order Support" as the department and include your order number. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has entered processing.
What payment options do you accept?
We accept a wide range of payment methods including Shop Pay, Apple Pay, Google Pay, American Express, Visa, MasterCard, PayPal, Diners Club, Discover, JCB, and UnionPay.
